Question 1

How do I book a class?

Accepted Answer

1. Click "Book online button in my menu". 
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2.  Select your service....
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3. Choose Date and time, click "next". (Times shown are in local time zones for your convenience) 
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4. Fill in your name and email. 
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5. Pay for your class in whatever way you wish. (I accept many credit cards but recommend Paypal as the easiest way to pay). 
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6. You get your confirmation 
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7. ....and your confirmation email with date, time, and receipt. Check your SPAM folder if you do not see confirmation. (Time will be in your local timezone for your convenience).

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Question 2

How can I cancel or re-schedule a class? How do I get a refund?

Accepted Answer

In order to ,cancel, re-schedule, or refund a class, you have to log into my website with a password you create, and all your account functions can be managed from there....

1. Click log in

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2. Click "Sign Up" on the log in page

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3. Create Log in with Google, Facebook, or e-mail account.

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4. Fill in name and email address., create a password and check captcha box.

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5. You will get a confirmation e-mail.

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6. When you confirm your email you can log in to your account using your password.

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7. And from here you can control your account- bookings, re-scheduling, canceling.

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Question 3

How can I access my session video and materials after class.

Accepted Answer

Each lesson folder will have the class video, and any related presenation contents in addition to notes and other supplementary material I may find useful.

After our session I will send you  a link granting access to your student folder and daily lesson folders.

Your student folder...

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Your student folder will contain your daily lesson contents. I always put the date in my content titles so they are easy to find of they get misplaced.

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Each lesson folder will have the class video, and any related presentation contents in addition to notes and other supplementary material I may find useful.

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Your folders are private and only you and I have access.

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You can view all materials on my cloud using any device.

OR

Download them for your own permanent files.

Question 4

How do I book my first lesson?

Accepted Answer

Basically select the first lesson plan, become a site member if you aren't already, You will create a site membership to manage your account, then book your lesson, like this....

1. Select 1st lesson deal on BOOKINGS page.

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2 When you select the 1st lesson plan, you will be prompted to become a site member, all you need is your name and email address so I know who you are and where to send the links. You also manage yuor account through the website.

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3. After you are signed up, pay for the lesson with your preferred method...

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4. Receive a confirmation....
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5. An invoice will be emailed to you...

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6. Once you pay you can book your lesson like this...

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7. Use the 1st lesson plan on checkout to pay for the class and you're done. You will be emailed a class confirmation with class links.

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Question 5

Why do I have to enter my address when I pay with a credit card?

Accepted Answer

I live in the United States, and in the US it is the law that the address must accompany online credit card purchases for authentication.

It is an extra security measure that protects cardholders by verifying the listed address of the cardholder....and since I live in the US it is how ALL online credit card transactions are handled here.

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Question 6

What happens when I buy  my first lesson, or a 5 or 10 lesson package?

Accepted Answer

1. Choose the pan you want, and the first lesson works the same way.

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2. You must sign up  and be logged in to the website to purchase a package.

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3. once you are signed up and logged in you can pay. 
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4. Book classes as you normally would, but at the Booking's Summary page, under HOW DO YOU WANT TO PLAY- select your plan....

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5. Receive confirmation with how many sessions you have remaining.

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6. Get your confirmation email.

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Question 7

What if I get a coupon

Accepted Answer

From time to time I offer students discounts, if you are so lucky you can redeem them in this way....

1. When you are checking out click "add promo code"

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2. Add promo code to see applied discount. 
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3. Pay for your class. If it is a FREE coupon there is no need to pay or enter payment information.

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Question 8

Do I need the ZOOM app to login  to your class?

Accepted Answer

No. I will send you an automated link that you can use to join up to 10 minutes before class starts.

Question 9

How long before class can I cancel and recieve a full refund?

Accepted Answer

You can cancel 12 hours and 1 minute before the class start time. and recieve a full money refund.

Classes canceled 12 hours of less do not receive a refund unless prior arrangements have been made with me. at my discretion.

Question 10

What do I get for my $39.99.

Accepted Answer

You get what you pay for. Each of my classes comes with a high quality video recording, and session materials which can include Documents and PowerPoint Slides.

Question 11

How long will you keep my files on your cloud.

Accepted Answer

At least one year after our last lesson. After 1 year I can  choose  to delete old files. Right now it's not a problem, I have PLENTY of online storage.